Premium Whole House Filtration

Don’t compromise! Protect your family. Improve the safety and quality

of all your water.

Why the UltraHome Premium compared other systems?

Simple. It’s what is on the inside the counts. Other cheap and inferior systems use Granulated activated carbon. Essentially like what is inside a Brita filter. You can’t possibly protect yourself and your home with that!. The Premium employs the same technology as our industry leading UltraWater filters, so you get ultimate protection and peace of mind.

How do I install the Premium System?

The Premium system should be installed and maintained by a licensed, bonded contractor. Here are instructions meant to serve as a basic guide to installation. Note: individual installation needs may vary and should be determined by a licensed, bonded contractor.

Do I need to change my filters and if so, how?

The Premium will run for an incredible 1,000,000 gallons or 10 years and the sediment filter replaces annually - depending on your usage and water quality. When you purchase the replacement media, we ship everything you need to do the replacement including easy to follow to instructions.

What is the warranty on the UltraHome Premium System?

If you have NOT used any product, and if you have NOT broken the manufacturer’s seal on the box, you can return the products within 30 days of purchase for a full refund less shipping cost. If you have broken the manufacturer’s seal or used the product in any way, you may return the product (exceptions are consumables, books and DVDs which are never refundable), subject to a 15% restocking charge within 30 days of purchase. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.

The Warranty for products as listed in this heading is one year. This warranty covers all parts and 100% of labor costs due to manufacturing defects only. Customer is responsible for shipping costs both ways unless unit is bad out of the box and returned within 30 days of purchase. The warranty expressly excludes damage caused by environmental factors including (but not limited to) mineral build-up due to hard water or high levels of iron or poor source water quality.

Since the UltraHome whole house systems do not remove minerals, do we need to add anything to help my ionizer to perform

No - unless you have super soft source water with low minerals - you do not need any additional minerals. Our UltraHome whole house systems are designed to work with all of our ionizers.

Does the system require electricity to operate?

One of the great things about this system is it does not require electricity to operate unlike other systems. Others require (a plumber to perform) a reset if your power fails.

Does my water need testing prior to installation for any reason?

If you are on treated water, it is regulated to meet certain water quality standards, and our whole home filtration systems are designed to work within these standards. If you are on a private water supply like a well or catchment system you should have the water analyzed first. If you own your home, you should have a well report. We offer a few testing options including one for hardness and can help you organize testing. Our WQA Experts will analyze your results. We can design / build a custom system to meet any unique need or concern.

How do I find out the maximum PSI in my home, so I can make sure the system will work?

The system is engineered to work in water pressure between 20pst to 120psi. It will work in virtually any home’s water pressure.

General Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be responsible for the shipment of the item, and any applicable shipping charges will not be refunded.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Any item that has been used or is not in new resalable condition may be subject to restocking fees determined by Home Filter Experts.

Alka Viva Water Ionizer:

30-day Water Ionizer Return Policy
Unused product with an unbroken manufacturer’s seal on the box can be returned within 30 days of purchase for a full refund. If the manufacturer’s seal is broken, please contact us for your options as restocking fees will apply. The original shipping charges will not be refunded and return shipping charges is paid by the purchaser. Additional charges may apply for scratches, dents, and other impurities at Home Filter Experts discretion and has the right to refuse any return with a broken manufacture seal. Please contact us now for any questions. homefilterexperts@gmail.com.Note: all sales of custom color ionizers are final and are not eligible for return or exchange.

Whole House Filtration System 30-day Return Policy:

Unused product with an unbroken manufacturer’s seal on the box, can be returned within 30 days of purchase for a full refund. If the manufacturer’s seal is broken, you may return the product within 30 days of purchase less a 15% restocking charge. The original shipping charges will not be refunded and return shipping charges is paid by the purchaser.

Waterdrop RO, Undersink, and filtration Refund and Return Policy:

We accept return reasons including defective, no longer needed, change mind, not as described, etc. within 30-days. If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. If you received a damaged / incorrect item and you want to file a claim, please email service@waterdropfilter.com together with your order information and the picture of the damaged / incorrect product. We are eager to help.

If you would like to return a product, please follow the next guidelines:

Step 1 : contact the customer service team before return a product, we will reply you with return tips within 24 hours.

How to contact:

Email: service@waterdropfilter.com
Toll-free Tel: (888)-352-3558

Step 2 : prepare package after you get confirmation from customer service team, please be noted the following requirements:

• The order number needs to be included in the package. You can print out the order detail page or leave a note in the package.
• The package needs to come back with the original receipt of the purchase.
• The product has to be in the packaging we sent in the first place.
• The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.

Step 3 : Please contact our customer service and send your return tracking number. We will track the package, and refund your money within 5 working days after we receive and check the package .

Cancellation

If you wish to cancel an order, please contact our customer service team
You must contact us before shipment confirmation.
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.

Shipping information: Most orders delivered within 5-7 business days.

USA: We offer free shipping in the lower 48 states on orders over $69.99. Hawaii and Alaska calculated at checkout.

International: Shipping charge is calculated at checkout; we are not responsible for any duties during delivery. General international shipping time is 7-21 days with optional express shipping and confirmation of the order.

All order ship directly to you from the United States within 48-business hours. Orders placed on Fridays, holidays or on weekends will be shipped the following business day. Once your order ships we will email your tracking number, which will give you shipping updates.

Whole-home systems are made to order and ship in 2-3 weeks.

Questions? Send us an email at any time to homefilterexperts@gmail.com or shoot us a text 775 467 8610 for a faster response.