Warranty

Limited Lifetime Warranty

Home Filter Experts® offers a Lifetime Limited Lifetime warranty on some products listed to the original consumer purchaser under the following terms and conditions:

a) for the first 2 years from the date of original purchase, we warrant the unit to be free from defects in materials and workmanship under normal use. This does not include wear and tear use; we will repair or replace the unit at our discretion and cover parts and labor. b) After the first 2 years, we continue to stand behind you. We will provide you with an entirely new unit at 50% of the MSRP.
Other products a) For the first 1 to 2 years* from the date of original purchase, we warrant the unit to be free from defects in materials and workmanship under normal use. This does not include wear and tear use, we will repair or replace the unit at our discretion and cover parts and labor. b) After the first 2 years, we continue to stand behind you. We will provide you with an entirely new unit at 50% of the MSRP.

Air Purifiers: The warranty will be applied by the manufacture, see manufacture for specific detail.

*See warranty term length on specific product.

UltraHome Salt-free Softener Limited Lifetime Warranty
AlkaViva warrants to the end user (“customer”) that its tanks, valves, in/out heads, bypass’s, fittings, conditioning media and housings (“Covered Items”) in the Salt-free Softener will be free from defects in material and workmanship under normal use and service for the life of the system. No warranty is made with respect to defects or damaged due to neglect, misuse, alterations, accident, misapplication, physical damage, improper installation or installation on water quality outside guidelines for system or damaged caused by fire, acts of God, or freezing.

Water quality guidelines as stated above are:
pH Range: 6-11
Max Hardness: 26 GPG (444.6 ppm)
Max Iron/Manganese: 0 mg/L
Max Hydrogen Sulfide: 0 mg/L

UltraHome Premium & Basic Whole House Filtration Systems Limited Warranty
NOTE: AlkaViva LLC’s warranty covers the components of its UltraHome Whole House Systems. The length of warranty for parts is a period of 5 years for control valves, 10 years on media tanks, and there is no expressed warranty on media or other consumable or wearable items.

AlkaViva LLC warranty begins on the date of purchase to end customers. All warranties are subject to the terms and conditions, exclusions and limitations detailed herein. AlkaViva LLC does not make any warranty or implied warranty as to the merchantability or fitness for a particular purpose. AlkaViva LLC does not warranty any filtration medias capabilities, as all filtration medias capabilities will be dependent on source water chemistry, flow rates and other environmental circumstances unique to the customer.

The AlkaViva warranty does not cover damage incurred during transit. AlkaViva LLC warrants that its products and components will be free from defects in materials and workmanship under normal use and by component:
Media Filtration Tanks 13” diameter and smaller used for cold water, influent applications only, are warranted for a period of 10 years. Media Filtration Tanks 14”and larger are warranted for a period of 5 years. Media Filtration Tanks must be adequately protected against excessive water pressure (not to exceed 125 psi), water hammer, freezing, hot water (120F maximum), impact damage and vacuum failure. The installation must incorporate flexible connections to prevent failure caused by tank expansion. Outdoor installations must be protected from UV exposure.

Tanks must be installed on a solid, flat foundation.
Control Valves and related valve accessories are warranted for 5 years. Damage or failure of “wearable parts” (e.g. pistons, o-rings, quad rings, seals, spacers, gaskets, circuit boards and other parts) caused by friction, wear, chemical attack and debris are not covered.

System performance is highly dependent upon and susceptible to application and influent water chemistry and is not warranted. When properly used filtration, medias will last up to 10 years, or 1,000,000 gallons, depending on water quality.

Systems must be installed and maintained by a licensed, bonded contractor with substantial knowledge and experience with the system in question. Installation and maintenance must comply with all applicable ordinances and plumbing codes. Items in water sensitive areas must include a dedicated pressure regulator, anti-hammer device as appropriate and a leak protection device to mitigate any potential damages.

This warranty does not apply to consumable items, media, sediment pre-filters, products or components that are damaged due to neglect, misapplication, accident, modification, freezing, acts of God, damage, water temperature in excess of 120F, vacuum or any other factor outside of normal operation and source water issues. Contact AlkaViva LLC in advance for advice as to the suitability of a product for a specific purpose, concern and desired result.

Warranty does not extend to items built wholly or partially to the Purchaser’s design or specifications. This AlkaViva LLC warranty is in lieu of any other warranty, expressed or implied. Warranty is void by failing to fully comply with installation, product label, operation or maintenance instructions including the use of incompatible lubricants or sealants. Warranty claims shall require detailed documentation and pictures of the installation, on-site inspection and return of the item(s) in question at the customer’s expense.

AlkaViva LLC extends warranties solely to our end use customers. Purchaser’s exclusive remedies under this warranty shall be limited to the repair or replacement of the non-conforming item(s) as determined by AlkaViva LLC. Warranty applies only to the specific failed component part(s). Items for warranty consideration must be sent freight insured, pre-paid and appropriately packaged to AlkaViva LLC in Reno Nevada with a formal Service Authorization (SA) reference number. Approved warranted items will be shipped F.O.B. after the damage claim form has been filed out. Contact AlkaViva LLC to obtain an SA number or to discuss any warranty issues. Damage claims are handled separately from warranty. Damage claims must be submitted in writing including a fully completed AlkaViva LLC Damage Claim Form. To the extent permitted by applicable law, AlkaViva LLC is not liable for consequential damages. In no event shall AlkaViva LLC be liable for damages, including without limitation, loss of time, inconvenience, charges incurred in connection with the repair or replacement of the product(s), direct.